Clean and new trucks.Outstanding customer service. Ask for Craig he is the best!
The customer service is outstanding. Always nice to meet good people and the owner is genuine. He will take care of your truck needs and get you the best price.
This is the go to spot for moving supplies like boxes, tape and shrink wrap.
The best moving truck rental companyin Norfolk is separated from the worst oftentimes by the person working behind the desk.
A sincere positive upbeat customer service representative can make a negative unpleasant experience more bearable.
For example, we rented a Penske truck to move furniture from Norfolk, Va to Tampa, Fl. It was the middle of summer, extremely hot and humid. We were not sure we could fit everything into the truck and were stressed about that because we did not have a second driver for another truck.
Fortunately everything fit on the truck and we hit the road. But the first bump we hit, we bounced around inside the truck.
We were pissed. We called Penske and told them all about it. The customer service Rep was very apologetic but unfortunately there were no other trucks available. Would we accept a discounted rate? We agreed and made the best of the long bumpy ride to Florida.
After we unloaded we called Penske to settle up our bill and see how much the discounted rate was?
To our surprise, Penske did not charge us a dime for the truck, WOW!
That gesture earned my business and I have spent many thousands of dollars with them since.
Penske Customer service is always superb!